Privacy Policy

1. Introduction

Welcome to AlterEgo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered gender transformation image generation service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and password when you create an account
• Payment Information: Processed securely through our payment processor (Creem). We do not store credit card details
• Profile Information: Optional profile details you choose to provide
• Uploaded Photos: Images you upload for AI processing

2.2 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies: Small data files stored on your device for authentication and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process your uploaded photos and generate AI-transformed images
• Account Management: To create, maintain, and secure your account
• Payment Processing: To process transactions and manage subscriptions
• Service Improvement: To analyze usage patterns and improve our AI models and features
• Communication: To send service-related notifications, updates, and support responses
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Image Processing and Storage

Image Retention Policy

• Uploaded Photos: Deleted within 24 hours of processing
• Generated Images: Stored in your account gallery until you delete them or 90 days after generation
• Anonymous Usage: Images are not stored if you use the Service without an account

5. Third-Party Services

We use trusted third-party services to provide our Service:

• AI Processing: We use third-party AI model providers (such as FAL AI) to generate images. These providers process images according to their privacy policies
• Payment Processing: Creem handles all payment transactions. Your payment information is subject to Creem's privacy policy
• Cloud Storage: We use Cloudflare R2 for secure image storage
• Database: Supabase hosts our database infrastructure
• Analytics: We may use analytics services to understand usage patterns (anonymized data only)

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our Service (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@genderflip.org

8. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud infrastructure
• Regular backups and disaster recovery plans

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not intended for users under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Service

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: